Frequently Asked Questions

Thulo Travel accepts a variety of payment options to ensure a convenient and secure booking process for our customers. Here are the payment methods we accept:

1. Credit/Debit Cards: We accept both local and international credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can use your card to make online payments on our website or through our secure payment gateway.

2. Bank Transfers: We provide bank transfer options for customers who prefer to make direct payments from their bank accounts. You can initiate a bank transfer to our designated bank account using the provided details.

3. Mobile Wallets: We have partnered with popular mobile wallet services in Nepal, such as eSewa and Khalti, to offer convenient payment options. You can use these mobile wallet platforms to complete your transactions securely and quickly.

4. Cash Payment (In-person): For customers who prefer to make payments in person, we offer the option to pay in cash at our Thulo Travel office. Please note that this option is available for specific services and may require prior arrangements.

5. Online Payment Gateways: Thulo Travel has integrated with reliable and secure online payment gateways, such as PayPal, to facilitate international payments. If you have a PayPal account, you can use it to make payments on our website.

At Thulo Travel, we prioritize the security of our customers' payment information. All online transactions are encrypted and processed through trusted payment gateways to ensure the confidentiality and safety of your financial details.

Please note that the availability of payment methods may vary depending on the service you are booking and your location. We strive to offer a range of payment options to accommodate different preferences and ensure a smooth booking experience for our valued customers.

Yes, you can absolutely book hotels and holiday packages through Thulo Travel. We offer a comprehensive range of options to cater to your travel needs and preferences. Here's how you can book hotels and holiday packages with us:

1. Hotel Bookings: Thulo Travel provides a user-friendly platform that allows you to search and book hotels in various destinations. You can browse through our extensive selection of hotels, filter them based on your preferences, and compare prices and amenities. Once you find the hotel that suits your requirements, you can proceed to book it online securely and conveniently.

2. Holiday Packages: Thulo Travel offers a wide range of holiday packages for both domestic and international destinations. Whether you're looking for a relaxing beach vacation, an adventurous trekking experience, or a cultural tour, we have curated packages to cater to different interests. Our holiday packages typically include accommodation, transportation, guided tours, and other services, providing you with a hassle-free travel experience.

To book a holiday package, simply explore our website and select the package that matches your preferences. You can review the package details, itinerary, and pricing. If you have any specific requirements or customization requests, our team will be happy to assist you in tailoring the package to suit your needs. Once you finalize your choice, you can proceed with the booking process and make the payment through our secure online payment options.

Thulo Travel strives to offer competitive prices, excellent customer service, and a seamless booking experience for hotels and holiday packages. Our goal is to ensure that you have a memorable and enjoyable trip, whether you're traveling for leisure or business. So, go ahead and plan your next travel adventure with Thulo Travel.

Yes, Thulo Travel frequently offers discounts and promotional offers to make your travel bookings more affordable and enticing. We understand that everyone loves a good deal, and we strive to provide our customers with the best value for their money. Here's an overview of the discounts and promotional offers you can expect on Thulo Travel:

1. Seasonal Discounts: We often have seasonal promotions where you can enjoy discounted rates on hotels, flights, and holiday packages during specific periods. These discounts are typically offered during off-peak seasons or during special occasions.

2. Early Bird Offers: Planning your trip in advance? Take advantage of our early bird offers, where you can secure discounted rates by booking your travel well in advance. This allows you to save money while ensuring you have ample time to plan and prepare for your trip.

3. Last-Minute Deals: If you're a spontaneous traveler, keep an eye out for our last-minute deals. These offers provide discounted rates on hotels, flights, and packages for bookings made close to the departure date. It's a great opportunity to grab a bargain and embark on an impromptu adventure.

4. Package Discounts: Thulo Travel offers special discounts on holiday packages that combine multiple services such as flights, hotels, and tours. By booking a package, you can enjoy bundled savings compared to booking each component individually.

5. Loyalty Programs: We appreciate our loyal customers, which is why we have loyalty programs that reward repeat bookings. These programs may offer exclusive discounts, additional benefits, or loyalty points that can be redeemed for future travel.

To stay updated on the latest discounts and promotional offers, be sure to visit our website regularly or subscribe to our newsletter. Additionally, you can follow us on social media platforms to be notified of any ongoing promotions or flash sales.

Please note that the availability and terms of discounts and promotional offers may vary and are subject to change. It's recommended to review the specific details and terms of each promotion before making your booking. At Thulo Travel, we are committed to providing you with the best deals and offers to enhance your travel experience while keeping your budget in mind.

At Thulo Travel, we understand that travel plans can change, and we aim to provide flexibility in managing your bookings. If you need to cancel or modify your booking, please follow the guidelines below:

Cancellation Policy:

1. Flight Bookings: The cancellation policy for flights varies depending on the airline's terms and conditions. To cancel a flight booking, please contact our customer support team or refer to the specific cancellation policy mentioned during the booking process. Keep in mind that cancellation fees may apply, and refunds, if applicable, will be processed according to the airline's policy.

2. Hotel Bookings: The cancellation policy for hotel bookings can vary depending on the hotel's terms and conditions. You can find the cancellation policy during the booking process or in the confirmation email. To cancel a hotel booking, log in to your Thulo Travel account, go to the "My Bookings" section, and follow the provided cancellation instructions. Please note that cancellation fees may apply, and refunds, if applicable, will be processed according to the hotel's policy.

Modification Policy:

1. Flight Bookings: If you need to make changes to your flight booking, such as date or time modifications, please contact our customer support team. Keep in mind that modifications are subject to availability and may incur fees or fare differences, as per the airline's policy.

2. Hotel Bookings: To modify a hotel booking, log in to your Thulo Travel account, go to the "My Bookings" section, and find the booking you wish to modify. Follow the provided instructions to make the necessary changes. Please note that modifications are subject to availability and may incur additional charges, depending on the hotel's policy.

It's important to review the specific terms and conditions of your booking, including the cancellation and modification policies, as they may vary depending on the service provider. Additionally, any refunds or credits will be processed according to the applicable policies.

If you require further assistance or have any specific questions regarding your booking, feel free to reach out to our customer support team. They are available to help you with cancellations, modifications, and any other inquiries you may have.

The baggage allowances for flights booked through Thulo Travel may vary depending on the airline and the specific fare class you have booked. Here are some general guidelines regarding baggage allowances:

1. Cabin Baggage:

   • Most airlines allow passengers to carry one piece of cabin baggage and one personal item such as a handbag or laptop bag.
   • The dimensions and weight restrictions for cabin baggage vary by airline, but typically, the maximum dimensions are around 55cm x 40cm x 20cm, and the weight limit is usually between 7kg to 10kg.

2. Checked Baggage:

   • The checked baggage allowance varies depending on the airline, flight route, and fare class.
   • Generally, full-service carriers offer higher baggage allowances compared to low-cost carriers.
   • The number of allowed checked bags, weight limits, and dimensions may vary, so it's important to check the specific baggage policy of the airline you are flying with.

To know the precise baggage allowances for your booked flight, please refer to the airline's website or the booking confirmation email you received from Thulo Travel. The baggage information is usually mentioned in the booking details or under the airline's terms and conditions section.

It's crucial to adhere to the baggage allowances to avoid any additional fees or complications during your journey. If you have any specific questions or need further assistance regarding baggage allowances, you can contact our customer support team or reach out to the airline directly. They will provide you with the most accurate and up-to-date information based on your booking details.

Travel insurance is not automatically included in the bookings made on Thulo Travel. However, we highly recommend purchasing travel insurance to protect yourself against unforeseen circumstances that may disrupt your travel plans. Travel insurance provides coverage for various aspects such as trip cancellation or interruption, medical expenses, emergency medical evacuation, baggage loss or delay, and more.

When making a booking on Thulo Travel, you will have the option to add travel insurance to your reservation during the checkout process. We work with reputable travel insurance providers to offer you competitive rates and comprehensive coverage. You can select the insurance plan that suits your needs and preferences.

We encourage you to carefully review the terms and coverage of the travel insurance policy before making a purchase. It's important to understand what is covered, any exclusions or limitations, and the claim process. By having travel insurance, you can have peace of mind knowing that you are financially protected in case of unexpected events that may disrupt your travel plans.

If you have any specific questions or need assistance with purchasing travel insurance, our customer support team will be more than happy to assist you.

The visa requirements for international travel vary depending on your destination country and your nationality. As a travel booking platform, Thulo Travel does not directly handle visa processing. However, we can provide you with general information and guidance regarding visa requirements.

It is essential to check the visa requirements of your destination country well in advance of your travel date. You can visit the official website of the embassy or consulate of the country you plan to visit or consult with a reputable visa service provider to obtain the most up-to-date and accurate information.

Here are a few key points to consider regarding visa requirements:

1. Visa Types: Different countries offer various types of visas, such as tourist visas, business visas, student visas, work visas, etc. The type of visa you need will depend on the purpose of your visit.

2. Visa Application Process: Each country has its own visa application process, which may include filling out an application form, providing supporting documents (such as passport copies, photographs, proof of accommodation, flight itinerary, financial documents, etc.), paying visa fees, and scheduling an appointment at the embassy or consulate.

3. Visa Processing Time: Visa processing times can vary, so it's advisable to apply well in advance of your intended travel dates. Some countries offer expedited processing for an additional fee.

4. Visa Exemptions: Some countries have visa exemption agreements in place, allowing certain nationalities to enter without a visa or obtain a visa on arrival. However, the duration of stay and other conditions may apply.

5. Passport Validity: Ensure that your passport is valid for at least six months beyond your planned departure date. Some countries have specific passport validity requirements.

It's important to note that visa requirements and regulations can change at any time. Therefore, it's crucial to double-check the information with the respective embassy or consulate or consult with a visa service provider for the most accurate and updated information specific to your situation.

Thulo Travel can assist you with providing information and guidance regarding visa requirements, but ultimately, it is your responsibility to ensure that you have the necessary visas and travel documents for your international travel.

To contact Thulo Travel's customer support for assistance, you have several options:

1. Customer Support Hotline: Thulo Travel provides a dedicated customer support hotline where you can speak directly with a representative. The hotline number can be found on the Thulo Travel website or in your booking confirmation email. Simply dial the number and follow the prompts to connect with a customer support agent.

2. Email Support: Thulo Travel also offers email support for inquiries and assistance. You can send an email to the provided customer support email address, which is typically available on the Thulo Travel website. Be sure to provide as much detail as possible about your inquiry or issue so that the customer support team can assist you effectively.

3. Live Chat: Thulo Travel may have a live chat feature available on their website. Look for a chat icon or "Live Chat" option and click on it to initiate a conversation with a customer support representative in real-time. You can ask your questions or seek assistance directly through the chat interface.

4. Social Media: Thulo Travel may have active social media accounts on platforms like Facebook, Twitter, or Instagram. You can reach out to their customer support team by sending a direct message or posting a comment on their social media pages. They will typically respond to your inquiries and provide assistance through these channels as well.

When contacting Thulo Travel's customer support, it is helpful to have your booking details, such as booking reference number, travel dates, and any relevant information related to your inquiry or issue, readily available. This will enable the customer support team to assist you more efficiently.

It's important to note that the availability of customer support channels and their operating hours may vary. Therefore, it is advisable to check the Thulo Travel website or contact their customer support in advance to confirm the available communication channels and their respective timings.

Yes, Thulo Travel takes the security and privacy of your personal information seriously. They implement various measures to ensure the protection and confidentiality of your data when making bookings on their platform. Here are some ways Thulo Travel ensures the security of your personal information:

1. Secure Socket Layer (SSL) Encryption: Thulo Travel utilizes SSL encryption technology to encrypt your personal and financial information during the booking process. This ensures that the data transmitted between your device and their servers remains confidential and protected from unauthorized access.

2. Secure Payment Gateways: Thulo Travel partners with reputable payment gateways that adhere to industry-standard security protocols. When making online payments, your credit card or payment details are processed securely through these trusted payment gateways, minimizing the risk of unauthorized use or data breaches.

3. Privacy Policy: Thulo Travel has a comprehensive privacy policy in place that outlines how they collect, use, and protect your personal information. They are committed to handling your data in accordance with applicable privacy laws and regulations.

4. Data Protection Measures: Thulo Travel implements appropriate technical and organizational measures to safeguard your personal information. These measures include access controls, firewalls, and regular system monitoring to detect and prevent unauthorized access or data breaches.

5. Confidentiality of Information: Thulo Travel ensures that your personal information is treated as confidential. They have strict policies and procedures in place to restrict access to your data only to authorized personnel who require it to fulfill their duties.

It is important to note that while Thulo Travel takes all reasonable measures to protect your personal information, no method of data transmission or storage is completely foolproof. Therefore, it is always advisable to exercise caution when sharing personal information online and to keep your login credentials secure.

For more specific information on how Thulo Travel handles and protects your personal information, you can review their privacy policy, which is usually available on their website.

At Thulo Travel, they understand the value of customer loyalty and strive to provide incentives for their valued customers. While Thulo Travel does not explicitly mention a loyalty program or rewards program on their website, it's always a good idea to check for any ongoing promotions, offers, or loyalty programs that they may introduce from time to time.

Thulo Travel may partner with airlines, hotels, or other travel service providers who offer their own loyalty programs. In such cases, you may be able to earn loyalty points or rewards directly with the respective service providers when making bookings through Thulo Travel.

To stay updated on any loyalty programs or rewards associated with your bookings, I recommend visiting the Thulo Travel website or contacting their customer support. They will be able to provide you with the most accurate and up-to-date information on any loyalty programs, rewards, or promotions that may be available for your bookings.

When planning your trip, it is essential to stay informed about any travel advisories or restrictions that may be in place. These advisories are issued by government authorities and provide important information regarding the safety and security of specific destinations.

To stay updated on travel advisories and restrictions, you can refer to the official websites of your own government's travel department or foreign affairs office. They provide the most reliable and up-to-date information about travel alerts, warnings, and restrictions for different countries.

Additionally, Thulo Travel may also provide information on their website or through their customer support regarding any specific travel advisories or restrictions that may affect your chosen destination. It's always a good idea to check with them or consult their resources for the latest travel advisories before finalizing your travel plans.

Remember to consider factors such as entry requirements, visa regulations, health and safety guidelines, and any specific travel restrictions related to COVID-19 or other potential risks. By staying informed and following the official travel advisories, you can ensure a safe and enjoyable trip.

When traveling, it's important to carry the necessary documents to ensure a smooth journey. The specific documents required may vary depending on your destination and the type of travel you have booked. However, here are some essential documents to consider:

1. Passport: A valid passport is typically required for international travel. Ensure that your passport is valid for at least six months beyond your intended departure date.

2. Visa: Check the visa requirements for your destination country and ensure that you have obtained the necessary visa before your travel. Thulo Travel can provide guidance on visa requirements and assist with the visa application process if needed.

3. Flight Tickets: Carry a printout or electronic copy of your flight tickets, including both the outbound and return journey. Thulo Travel will provide you with the necessary details and booking confirmation.

4. Hotel/Accommodation Vouchers: If you have booked accommodation through Thulo Travel, carry the hotel or accommodation vouchers provided by them. These vouchers may be required for check-in at your hotel.

5. Travel Insurance: It is advisable to have travel insurance that provides coverage for medical emergencies, trip cancellations, and other unforeseen circumstances. Carry a copy of your travel insurance policy and emergency contact details.

6. Itinerary and Travel Documents: Keep a copy of your travel itinerary, including details of flights, accommodation, transfers, and any pre-booked activities or tours. Additionally, carry any other relevant travel documents, such as car rental reservations or tour vouchers.

7. Identification Cards: Carry a valid identification card, such as a driver's license or national ID card, as it may be required for various purposes during your travel.

It's important to note that this is a general list, and the specific documents required may vary based on your destination, purpose of travel, and other factors. It's recommended to check the specific requirements of your destination and consult with Thulo Travel for any additional documentation needed for your specific booking.

Yes, it is possible to make changes to your travel itinerary after booking through Thulo Travel, subject to the terms and conditions of your booking and the availability of desired changes. However, please note that certain changes may be subject to fees or penalties imposed by airlines, hotels, or other service providers.

To make changes to your travel itinerary, you can contact Thulo Travel's customer support team. They will assist you in modifying your booking based on your requirements. It is important to initiate any changes as early as possible to increase the chances of availability and minimize any associated fees.

Common changes that can be requested include:

1. Date or Time Modifications: If you need to change the departure or return dates, or adjust the timings of your flights or other transportation, Thulo Travel can assist you in making the necessary arrangements. However, please note that airline policies and fare rules may apply, and additional charges may be incurred.

2. Hotel or Accommodation Changes: If you wish to modify your hotel or accommodation bookings, such as changing the hotel, room type, or duration of stay, Thulo Travel can help you with the necessary updates, subject to availability and the hotel's cancellation policy.

3. Additions or Removals: If you want to add or remove any services or activities from your itinerary, such as tours, transfers, or car rentals, Thulo Travel can assist you in making the required changes.

4. Passenger Details: In case you need to update passenger names or correct any spelling errors, Thulo Travel can facilitate the necessary amendments.

It's important to keep in mind that changes to your itinerary may result in additional costs, such as fare differences, penalties, or service fees imposed by airlines, hotels, or other suppliers. Thulo Travel's customer support team will provide you with information about any applicable fees or charges before confirming the changes.

Remember to review the terms and conditions of your booking and any cancellation or change policies to understand the specific rules and guidelines applicable to your reservation.

The cancellation policies for flights, hotels, and holiday packages on Thulo Travel may vary depending on the specific airline, hotel, or tour operator, as well as the type of booking and the fare or rate chosen. It is important to carefully review the terms and conditions of your booking, including the cancellation policy, before making a reservation. Here are some general guidelines regarding cancellation policies:

1. Flights: The cancellation policies for flights typically depend on the fare type and the airline's specific rules. While some fares may be non-refundable, others may allow for cancellations with applicable fees. Thulo Travel will provide you with the details of the cancellation policy at the time of booking. It is important to note that airlines may impose their own penalties or charges for cancellations, and refund eligibility may vary.

2. Hotels: The cancellation policies for hotels can vary based on the property and the rate selected. Some hotels offer flexible cancellation policies that allow for free cancellations within a certain period before the check-in date, while others may have stricter cancellation policies with associated charges. Thulo Travel will provide you with information about the hotel's cancellation policy before making a reservation. It is advisable to carefully review the cancellation policy to understand any fees or penalties that may apply.

3. Holiday Packages: The cancellation policies for holiday packages can vary depending on the specific package and the terms and conditions set by the tour operator. Thulo Travel will provide you with the details of the cancellation policy at the time of booking. It is important to note that holiday packages often involve multiple components, such as flights, accommodations, and activities, and each component may have its own cancellation policy.

To cancel a booking, you can contact Thulo Travel's customer support team, who will assist you in the cancellation process and provide guidance regarding any applicable fees or penalties. It is recommended to cancel your booking as early as possible to maximize the chances of receiving a refund or minimizing the cancellation charges.

Remember that the specific cancellation policies for your booking will be outlined in the terms and conditions provided by Thulo Travel at the time of booking. It is advisable to carefully review these policies and reach out to Thulo Travel's customer support team if you have any questions or require further clarification.